Successful Control of the Customer Management: :
SAP Consulting for Sales and CRM

Today the business activities in the sales and customer relationship management field are so extensive and complex, that they can't be managed without assistance of effective software. Whether data management, communication with your sales force, customer complaints management, call centre integration, integration of accounting or development, and analysis of sales activities – clavis supports you in analysing and restructuring your sales and CRM processes and in mapping them into your IT by use of appropriate software components .

Concise and Useful Functions for Systematic and Effective Sales Activities

SAP provides with its CRM system an application that is used by numerous companies to successfully run their sales and customer loyalty programs. Via a so called middleware the CRM system is closely linked to SAP R/3: customer master, material master and all relevant sales data are synchronised continuously between both systems. Compared to the predecessor SD the CRM system has been significantly improved especially in the presales field. So for instance phone dates and appointments can be planned and the results can be recorded as opportunities or leads. Moreover the system provides the following desirable functionalities:

  • Workflow Automatisation : Message control via the Post Processing Framework (PPF). By use of so called BAdIs, activities can trigger any follow-up activity – one-time or periodically. Any activity can be scheduled individually per sales bureau or customer group
  • Customer Installations : To always control, when which customer is using one of your products. Especially with maintenance contracts this functionality is particularly interesting for you. Moreover the system provides you an optimum data base for the distribution of spare parts, accessories, or the latest product update versions
  • Web Shop Connection : The interface between SAP CRM and ISA Web Shop or another Java based Web Shop application. By a seamless integration with CRM, respectively the R/3 system any planned marketing activity has an immediate impact on the Web Shop. Cross Selling or Bundling offers can be realised with only few efforts.

Consulting Competence Combined with Synergy Effects

We will analyse your business processes and support you in the selection of the appropriate software. In most cases this is SAP CRM and that's why CRM is our main competence area. Nevertheless depending on the special situation also leaner and cost-saving solutions can be suitable. In some cases even individual programming may be appropriate. Our experienced consultants all project stages from basic specification over evaluation and design to going into production. And we can offer you as well an in-house implementation by our staff or one of our partners.

clavis will provide you competent assistance step by step on your way to a successful customer management – from the analysis of your business processes over the implementation concept to implementation, going into production and training. Our consulting competence is based on encompassing expertise in SAP R/3 and CRM, as well as on process know-how in the sales field and long-term experience in Java development. That way we are able to provide you cost efficient all-in-one solutions for sales and CRM from one source.

To get an impression of our approach to implement SAP CRM, have a look at our reference customer Ideal Standard Europa.

Did we arouse your interest?

Then make an appointment with us without any obligation –
if you like, also at your site.
Contact: Dirk Eichholz
Telefon:+49 (0) 2203-895 97 23
Mobil:+49 (0) 163 288 95 37 oder
Email: mysap@clavis.biz